Shipping Policy
Note
Due to Covid-19 shipping times are longer than usual. Limited items will be available in 3-4 weeks.
All items are made in New York.
Standard Shipping
Delivery in 5-7 working days.
Processing begins, the next business day, after an order is placed. Order processing times will vary according to destination and time zone.
You will receive an email confirmation containing your Tracking Number once your package has been shipped from our distribution center. View your orders to check the status of your order and tracking details.
Our delivery costs are calculated according to destination. There are no extra costs at delivery (duties are on us). Sales tax will be clearly displayed at checkout. Shipping cost are non-refundable.
Our shipping center is closed on bank Holidays. Please plan accordingly as orders will not be shipped out on these dates. Orders are processed automatically and we are not able to expedite or delay shipping times.
Shipping Restrictions
We do not ship orders to general delivery, P.O. Boxes, APO, FPO and U.S. territories. Orders made to any of these addresses will be canceled.
The delivery address of your order must match the country site in which you place your order. Orders made from a different country site other than the delivery address will be canceled. Please select the correct country site for your order from the link in the corner of every page.
Custom Orders
Custom, backorder, & pre-order items will ship as they available. A member of our team will email you prior to shipping. Please make sure to provide a current email as we will send periodic updates on the status of your orders and shipments. Please check item listings for pre-order availability dates. For custom orders please allow 3-5 weeks to process.
Return & Exchange Policy
Returns
We accept exchanges or refund within 14 days of receiving the items. If 14 days have gone by since your contacted us and the items have not been dispatched, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your items must be unused and in the same condition that you received them. They must also be in the original packaging and with the return label attached.
To complete your return, we require a receipt or proof of purchase.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
We only replace items with factory defects or that have been damaged in shipping. If you need to exchange an item for a different size, send us an email at shop@patrickcupid.com. We do not accept style exchanges. Once we confirm the size availability send your item to: Patrick Cupid PO. Box....
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at shop@patrickcupid.com.
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Shipping returns
United States:
Please Use the complementary return shipping label included with your order.
Returns must be recieved within 14 days from the delivery date.
Please allow refunds to be processed 5-7 days after items are received.
International:
To return your item, you should fill out on-line the Return form (‘Returns’) on our website stating the reason for return. Then our team will email you to confirm your request. You have the option to ship the product by a shipping agent of your choice or we can organize it for you through one of our partner carriers UPS, FED Ex, or (DHL). Carries will be determined based on country of origin. In this case we assist you with setting up a return, a member of our team will send you an email with all the required paperwork. You will then have the following options: (a) Drop it off at a at currier service point (b) Phone currier to arrange a collection (c) Contact currier on-line to arrange a collection (d) Or through a currier Service Point Lookup.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Thank You